Refund policy

Fixes first

If a delivered file has errors, such as invalid emails above a normal level, duplicate rows or records outside the audience you ordered, tell us which rows are affected. We correct or re-export them at no extra cost.

When a refund applies

If we cannot fix the problem, or we cannot deliver the order we confirmed with you, we refund the affected part of the order.

How to ask

Send a message through the contact page within 7 days of delivery with your order details and the rows you want us to check.

What is not covered

Refunds do not cover changes of mind after delivery, or results of outreach campaigns such as reply rates.